What is TELESPEX?

 

Established in 2006, TELESPEX delivers an all-in-one telecommunication solution to businesses nationwide. Telespex uses VoIP (Voice over Internet Protocol) as it's digital communications platform. VoIP lets users make and receive voice calls over the Internet instead of standard analog or landline. TELESPEX requires the use compatible VoIP-Phones. All VoIP Phones need to connect to an accessible internet connection to function. 

VoIP is also referred to as IP telephony, Virtual telephony, or Voice over IP calling. But, don't let the technical words worry you. Telespex handles all the technical aspects, including programming, maintenance and support - always for free! You get the phones and we setup and manage everything else. 

In addition to greater mobility, Telespex offers more advanced features, a higher level of customization, and significant cost savings compared to traditional phone lines.

 

How TELESPEX VoIP Service Work?

 

VoIP digitally compresses the audio conversation into computer data packets, similar to what your computer does. Essentially, VoIP Phones are mini computers, and just like computers, as long as they're connected to the internet they work.

These data packets travel to their destination via the Internet and are re-assembled back into audio at the other end. 

TELESPEX Network Requirements

 

The quality of your existing Internet connection is the number-one factor when it comes to establishing consistent, reliable TELESPEX service.

The health of your network has everything to do with your call quality. Computer viruses, failing network switches and routers, or degraded internet connections and outages will affect your call quality. So, it's your responsibility to maintain a healthy network for best audio performance.

As for internet speeds, each VoIP phone that is in use will requires 100Kbps (~0.1 Mbps) of bandwidth to maintain a consistent connection. If in doubt please contact us for customized network test. 

TELESPEX: Designed For Business

  • 99.999% Network Reliability and Guaranteed Uptime

  • No Contracts

  • Pricing Structure Monthly or Yearly 

  • Scalability (Can scale plans and add-ons up or down according to current/future needs)

  • Security and Privacy (SOC II Type 2, HIPAA, GDPR Compliance, E2EE, 2FA, etc.)

  • Over 100 Features (Welcome Menu (IVR), Ring Groups, Individual User Extensions & Voicemails, Day/Night Call Routing and much more.

  • Available Integrations (Works with existing third-party business software)

How Does TELESPEX Save You Money?

 

TELESPEX services can save 49-69% on monthly telephone costs by:

  • Eliminating the need to purchase and maintain expensive hardware

  • Cutting costs of hiring in-house IT teams and additional agents

  • Using existing wiring and IT equipment to connect

  • Reducing high costs of long-distance phone calls (unlimited nationwide calling)

  • Dramatically lowering setup installation costs

  • Eliminating need to purchase and set up additional phone line

  • Hundreds of free calling features that you typically pay for with landlines

  • Offering paperless faxing

Additional Benefits of Telespex:

 

In addition to the above-mentioned cost savings, TELESPEX offers numerous benefits to SMBs and Enterprise-level companies alike.

Top Business VoIP benefits include:

  • Quickly get in direct contact with your account manager in seconds for all your programing and support needs 

  • More team mobility and flexibility (ideal for remote/blended teams)

  • Improved team productivity and a more balanced workload

  • Streamlined business processes thanks to AI and automation (Welcome Menu, TextRespond , Waytlyst, ClickNav...etc.)

  • Increased customer satisfaction and decreased employee turnover

  • Detailed insight into agent, department, and overall call center activity via analytics

  • Higher levels of customization and personalization

  • 24/7/365 network monitoring and speed testing

  • Real-time network status updates

  • Carrier-grade/Tier 1 data centers